Shipping Policy

Our Commitment to the Hockey Community

At Hockey Equipage Store, we stand behind our gear with the same commitment we bring to the game. We serve a global community of dedicated players, goalies, coaches, and teams who demand performance, precision, and reliability—both on and off the ice. Our policies are designed with clarity, fairness, and speed in mind, ensuring your experience is as seamless as a well-executed play.

Whether you’re gearing up with Bauer sticks, CCM apparel, Biosteel supplements, or specialized Goalie equipment, we’re here to support your journey.

Shipping Information

We ship to a global network of hockey enthusiasts across North America, Europe, and most of Asia (some remote regions excluded). Our process is fast and transparent.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order ships.

Shipping Methods & Timeframes

^*Delivery times are estimates and may vary based on destination and customs processing. Tracking is provided for all orders.

Returns & Exchanges Promise

Just as a well-fitted piece of equipment enhances your game, a seamless return process should be straightforward and reliable. Here’s our playbook:

The 3-Period Return & Exchange Process

Think of this as a three-period play: simple, direct, and effective.

Return Request Email Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Hockey Equipage Support Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Please insert]
Item(s) to Return/Exchange: [e.g., Bauer Vapor Hyperlite Stick, Size Senior 85 Flex]
Reason: [e.g., Incorrect size / Defective (please describe) / Change of mind]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Item name, brand, size, etc.]

Shipping Address (for exchanges): [Your full address]

Please provide the next steps and any required labels.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]

Refund Timeline & Method

We process refunds with the speed of a breakaway—efficient and direct.

• Timeline: Refunds are initiated within 5–10 business days after we receive and approve your return. The time for funds to appear depends on your financial institution (typically 3–10 additional business days).
• Method: All refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal). Store credit is available upon request.
• Shipping Costs: Original shipping fees are non-refundable for change-of-mind returns. For defective/incorrect items, we refund the full amount including original shipping.

Important Exceptions & Final Sale Items

To ensure safety, hygiene, and fairness for our entire hockey community, certain specialized items have different return conditions.